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Interpersonal Skills
How many times has poor interpersonal skills damaged your organisation in terms of lost business, impaired customer relationships and lack of coordination of internal processes?
This interpersonal skills Learning package delivers key concepts and techniques that maximize staff interpersonal skills to develop and maintain competitive advantage.
Program Description
Within this Learning package participants will develop competence in:
- Working Together
- Technical and Emotional Competence
- Traditional Assets
- Emotional Capital
- Knowledge Capital
- Behavioural Types
- The Role of Behaviours
- Push Styles
- Aggression
- Assertion
- Persuasion
- Pull And Moving-Away Styles
- Questioning
- Listening
- Exploring
- Building on Common Ground
- Emotional Intelligence
- Emotion and The Organisation
- Personal and Social Competencies
- Positive and Negative Thinking
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