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Interviewing Skills
The interview still remains one of the main methods for collecting information within the organisation.
However in most organisations very little effective interviewing skills training is provided to employees. This course is designed to prepare individuals and trainers to introduce and develop effective interviewing skills.
Program Description
Within this Learning package participants will develop competence in:
- Interviewing Skills and The Organisation
- What is an Interview?Main Types of Interviews
- The Interview Process
- Questioning and Listening Skills
- Biases in Selection
- Expectancy Effect
- Primacy Effect
- Information Seeking Bias
- Contrast and Quota Effect
- Stereotyping
- The Counselling Interview
- Factual Interchange
- Opinion Interchange
- Joint Problem Solving
- Decision Making
- The Recruitment Interview
- Mutual Preview
- Assessment
- Negotiation
- The Performance Appraisal Interview
- Goal Setting
- Training
- Dissatisfaction
- Discipline
- Reorganising
- Management
- Outside Agencies
- The Grievance/Discipline Interview
- Key Things To Remember
- Corrective Action
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