Simplified Lean Six Sigma  -   $99.95

Use a simplified Six Sigma approach to improve your business and organizational processes. Five meeting modules using the DMAIC method include 35 tools and 200+ key questions. Tools include: VOC, SWOT, SIPOC, FMEA, Value Map, Balanced Scorecard, etc.

Six Sigma

Six-sigma is a methodology and set of tools used to improve quality to near perfection (less than 3.4 defects/problems per million). Six Sigma generally follows a DMAIC process. The following are the DMAIC agendas. They are designed to be used to elevate your team (meeting) to the proficiency of trained organisational Green/Black belts. 

Note: While the DMAIC methodology presented below may appear linear and explicitly defined, it is likely that an iterative (repetetive fine tuning) approach may be necessary - Thinking is not a linear process!

DEFINE PHASE
Prepare a Project Charter that DEFINES the business process, project boundaries, customers, their product and service requirements and expectations.

DEFINE Thinking Tasks

Task 1:
Identify improvement opportunities.

Task 2:
Select the best business  process opportunity to work on.

Task 3:
Define process boundaries,
customer requirements & goals.

Task 4:
Develop the business case and prepare a project charter.

Recommended Tools

• Problem Statement
• Treatment Alternatives
• Identify Improvement Opportunities
• SWOT Analysis
• SWOT Jump Start
• Individual Work Observation & Improvement

• Multi-voting List Reduction
• Opportunity Selection Matrix

• SIPOC Diagram
• Voice of Customer CTQ Requirements
• Goal Statement Development

• Project Charter (Business Case, Opportunity Statement, Deliverables, Project Milestone, Cost/Benefit)

MEASURE PHASE
MEASURE the business process to determine current performance. Collect data from many sources to determine data/metrics and compare to customer requirements and expectations. Establish new measurement goals as needed.

Measure Thinking Tasks

Task 1:
Identify Measurements and prepare a data collection strategy.

Recommended Tools

• Balanced Scorecard:  Dashboard
• Data Gathering Strategy
• Data Relevancy Analysis

Task 2:
Gather baseline information and measure current performance.

• Pareto
• Input-Task-Output Chart
• Interaction & Relationship Worksheet
• Value Stream Map

ANALYZE PHASE
ANALYZE the data collected to determine root causes of defects/problems and identify gaps between current performance and new goal performance

Recommended Tools

• Metrics Analysis
• Deviation Analysis

Analyze Thinking Tasks

Task 1:
Identify the obstacles that are
preventing this process from improving.

IMPROVE PHASE
IMPROVE the business process by designing (and implementing) creative solutions to eliminate defects/problems or achieve desired performance levels.

Improve Thinking Task

Task 1:
Generate many improvement  ideas.

• STOP
• Generate Improvement Ideas
• Attribute Brainstorming

Task 3: 
Pick the solution to implement.

• Decision Making Strategies
• Evaluation Criteria Checklist
• Prioritization Matrix

Task 4:
Design, test and implement solution.

• Design the Solution
• FMEA
• Test the Solution

CONTROL PHASE
CONTROL the improvements to ensure they are functioning and develop processes to maintain “new performance” levels and prevent reverting back to “old performance”.

Agenda Thinking Tasks

Task 1:
Develop control and feedback  to maintain and promote
continuous improvement.

Recommended Tools

• Systems Feedback
• Histogram and Frequency Charts
• Run control
• Scatter Diagram

Task 2:
Perform a post implementation  review to determine if  improvement goals have been  met and to document lessons   learned.

• Lessons Learned - Facilitator questions
• Project Summary

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